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Success is measured in terms of reduced internal and
external cost elements attributed to poor quality, such as scrap, rework, and customer
returns. Improved process efficiencies and bottom line performance are also key
measures of success.
Cost effective and sensible solutions to quality and
management challenges result from the application of a systematic problem solving
process that is firmly grounded in a business perspective.
Implementation of these solutions will ultimately
determine the level of success, for only through implementation will goals be
achieved and success measured.
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